new status page, and a dedicated support account on twitter

Greetings from your twitterfeed team!

We’ve recently created a specific status blog at http://status.twitterfeed.com where we post any temporary issues affecting our service (and the service of related third parties like twitter, Facebook, etc.). Please feel free to follow it!

On twitter, in addition to our main twitterfeed account at @twfeed, we have now also set up a dedicated support account at @twf_support. The aim is to free up the main account for non-support related things like general news and updates. We will still monitor both accounts for mentions and DMs, but you’ll start seeing more replies coming from the @twf_support account rather than the main one.

The data concludes that creating your new product or post with internal links along with a tweet that gets 3 or more RTs, will help in increasing the time and rate at which they get indexed. 

Experiencing elevated error rates

twitterstatus:

You may experience some problems and errors when using the site. We are aware of the problem and are taking action.

How to post from Twitter to Facebook and vice-versa using Twitterfeed

Happy Tuesday!

Everyone knows that you can use Twitterfeed to feed your blog to Facebook and Twitter. But did you know that you can also use Twitterfeed to feed your Facebook posts to Twitter and to feed your Twitter posts to Facebook?

It’s simple!  To go from Twitter to Facebook, just use your Twitter page URL as your blog URL, ie. to post from the twfeed account use this as your blog URL:

http://twitter.com/twfeed

(Note: if you’re on #newtwitter, remove the #! from the URL, ie. use http://twitter.com/twfeed and not http://twitter.com/#!/twfeed)

With the new simplified sign up, that’s all you need - Twitterfeed will automatically discover your RSS feed URL, and you can then connect that feed to the Facebook service.

To post from Facebook to Twitter is a bit more complicated.

First, click on http://www.facebook.com/notifications.php and grab your facebook id and key from the RSS feed URL.

Then substitute your facebook id and key in the facebook status feed, it should look like this:

http://www.new.facebook.com/feeds/status.php?id=[your_facebook_id]&viewer=[your_facebook_id]&key=[your_internal_key]&format=rss20

Use that as your feed URL and as usual, connect that to your Twitter account!

Hat tip: Kristi Barrow

Feature Friday #4 (Halloween edition): Simplified sign up and an update on our Facebook issues

Good afternoon, hope you all had a happy halloween! 

It was a dark and stormy Friday and while the rest of the world was busy dressing up and carving pumpkins, we quietly worked on adding the ability to sign up using your blog URL! That’s right, you don’t need to go hunting for your feed URL anymore, if you give us your blog or website URL, we will automatically try to find and validate your feed URL. Of course, if you already know your RSS feed URL you should use that. Please try it out and let us know how it works!

In other news, as we indicated last week, we’re having continued trouble posting to some Facebook Pages (not all pages and users are affected, but if you’re one of the affected users please accept our apologies!). The situation is outside our control till Facebook rolls out a fix, we’re in contact with them and will update you guys once they have a resolution in place. If you are one of the affected users, please write to us at support@twitterfeed.com and we will make sure we notify you when the issue is fixed.

That is all for this week, see you on the other side!

UPDATE: Facebook issues appear to be fixed, we’ve tested this locally and would like to encourage you to log in and test it yourself as well. More here: http://bugs.developers.facebook.net/show_bug.cgi?id=13185

UPDATE 2: If you’re still having trouble check out our GetSatisfaction forum for how to fix: http://bit.ly/dsOjci

Temporary problem posting to Facebook Pages

As many of you Facebookfeeders have probably noticed, there have been problems with us posting to Facebook Pages during the last day or so. We’ve investigated this issue, and it appears to be caused by a bug in the Facebook streaming API, related to extended permissions (these are the kind of permissions you need to post to a Fan Page rather than your own Profile wall).

What this means in practice is that many if not all of these extended permissions have somehow been lost at the Facebook end, and we get an error back when trying to post to your pages, saying (incorrectly) that you don’t have permission to post to that page. We then assume that you indeed don’t have these permissions, and set the feed to inactive. Note that posting to your Profile wall, rather than to a Page, is not affected by this issue, and should continue to work.

We’ve been in touch with a number of people from different companies, including Facebook themselves, and from what we can tell Facebook are actively working on a solution to this issue - it’s an issue that doesn’t only affect twitterfeed, but many other tools posting to Facebook Pages.

Rest assured that as soon as the bug is solved, we will re-activate any feeds that have been affected by this issue since yesterday. We will post an update here and on twitter once we’re confident that things are working again and we have re-activated the feeds. If for some reason your problems continue after that, the best thing to do is to edit the feed in the twitterfeed dashboard, and make sure it’s set to active, and (to be on the safe side) re-authorise it through the Facebook button under “Step 2”.

Oh, and if you’re really interested in the gory details, here’s a link to the Facebook bug page: http://bugs.developers.facebook.net/show_bug.cgi?id=13206

Apologies for these issues, fingers crossed that Facebook will push out a fix for this soon!

Feature Friday #3 brings Custom URL shortening and some exciting news!

Greetings, earthlings!

It’s been a busy week here at Twitterfeed. I’m happy to announce that we crossed a major milestone yesterday and are now publishing content from more than 1.6 million feeds to over 2 million Twitter, Facebook, HelloTxt and StatusNet endpoints!  We’re very excited about this and are continuing to work on our performance improvements to deal with all this growth and bring you a more reliable service. 

As part of our continuing feature friday hackathons, we now have custom URL shortening available to all our users. In order to use it, just edit your feed and in “Advanced Settings” chose “Custom” from the “Shorten link through” drop down, make sure to add the endpoint for your favorite shortener. We only support shorteners that respond with plaintext shortened URLs as of right now.

In order to use a new shortener, say su.pr, all you need to do is put the following link in your custom endpoint field:

http://su.pr/api/simpleshorten?url=%@

The %@ will be replaced with the URL to be shortened.

Similarly, for j.mp put the following in your custom endpoint field:

http://api.j.mp/v3/shorten?login=[YOUR_LOGIN_HERE]&apiKey=[YOUR_API_KEY_HERE]&longUrl=%@&format=txt

Make sure to replace [YOUR_LOGIN_HERE] and [YOUR_API_KEY_HERE] with your j.mp login and API key. 

More details can be found here. More custom shortener endpoints can be found here: http://getsatisfaction.com/twitterfeed/topics/endpoints_for_custom_shorteners

We also have another exciting partnership in the works and will have more info on that for you soon!

As always, happy publishin’!

Feature Friday #2 and a new way to reach support!

In the continued spirit of bringing you new trinkets and goodies to play with, we sat down for Feature Friday #2 last week and are glad to announce “Exclude Filters”.

As you may know, Twitterfeed allows you to filter your posts by keywords (click on Edit feed and then Advanced Settings at the bottom). What this means is that till today, you’ve been able to tell Twitterfeed to only post certain posts that contain particular keywords. 

Starting today, you can tell twitterfeed to not posts certain posts that contain a particular keyword. Confused? Let me explain with an example.

Let’s say you want to never post items that talk about Apple from your blog to Twitter or Facebook. All you have to do is:

1) Click on edit your feed

2) Click on advanced settings (towards the bottom)

3) Scroll all the way to the bottom to the “Keyword Filter” section

4) Check the box marked: Filter your posts (unless it is already checked, of course)

5) Add the word you want to use to exclude posts, prefixed by

--

(that’s two dashes). So, to exclude posts with the word Apple in them, add

--apple

6) Click Continue to step 2 and then All Done on the next page

That’s it!  Now every time you post an item with the word apple in the title or the body, Twitterfeed will ignore that post.

This is live and ready for you to use right now! So, we’d like to encourage you to take advantage of this feature and report back on what you think!

Along with our feature friday awesomeness, we’d also like to introduce our new support email address. We love the GetSatisfaction forums, but sometimes you need to send us more information that may not be relevant to everyone else, so you can now email: support@twitterfeed.com and we will get back to you as soon as possible!

And that concludes this post, adios muchachos!

Feature Friday and a new promotional partner

Happy Monday Twitterfeeders!

Just wanted to give you a quick update on what we’ve been upto here for the past week. 

To start off, we’ve decided to take the next few Fridays off to implement things that we’d like to see and know would help the community. We’re calling it Feature Friday!

As a result of last Friday’s mad hacking we’ve just implemented an idea that’s been suggested by a number of people, called “Check now”. You should now be able to see it as a link on your dashboard called “options”, and clicking it will show you when your feed was last fetched, when it will be fetched again and it will allow you to tell Twitterfeed to fetch your feed immediately, as opposed to waiting for the next fetch cycle. Please check it out and let us know what you think in the comments below or in the support forum

Along with Feature Friday, we’re also introducing a new promotional partner, called Skimlinks. As a publisher, Skimlinks enables you to monetize your blog in multiple ways and you should now be able to sign up straight from your dashboard. More info about Skimlinks below and we hope you find this useful!

Skimlinks can help you earn money from your blog’s content effortlessly and transparently.

The innovative technology works in two ways, converting your normal links into affiliate links, and turning product references in your content into relevant, geo-targeted shopping links.

These links can make you money every time one of your readers clicks through and makes a purchase, with a seamless, automatic process behind-the-scenes.

You keep doing what you do best, and Skimlinks takes care of the rest, linking you up immediately with more than 12,000 international retailers, and unlocking all that cash that’s hiding in your content.

Apply for a Skimlinks account here.